The Motivation Team Award is an annual event that honors departments that achieved especially high scores or positive change over one year, among companies using Motivation Cloud, the organizational survey service of Link and Motivation Inc. (L&M). After passing selection among many companies, Customer Section Group 3 of our CBI Department became the first team at SYSLABO to receive the award.
SYSLABO has used Motivation Cloud since 2021. The awarded team raised its engagement score by 21 points in six months, and L&M praised it highly, saying it is rare for a team to raise its score this much in such a short time.
Engagement score
February 2022: 45.2 (rank CCC)
September 2022: 66.4 (rank AA)
As of February 2023: 67.3 (rank AAA)
Here is a brief introduction to what the team did.
1. The team's challenges (as of February 2022)
- Business was growing, but change was slow.
- The team rarely shared opinions or made new proposals to the client.
- Slow change caused anxiety about the future.
2. What the team did
With the goal of innovating how the team works, the team took two actions.
- Collecting opinions and requests at any time and place, and then discussing and deciding on issues together
- Setting roles and building an environment where each member can use their strengths
3. Changes after the actions
- Interviews with the client to understand their needs increased 1.5 times.
- Proposals from members to the client rose from one to three per month, about three times as many.
- As proposal activities grew, work quality improved further and members' morale rose.
- The client's evaluation of SYSLABO improved. The client's CIO visited our office in person to thank us for our work and said they hoped we would continue to help solve their business challenges.
4. Next steps
SYSLABO will share this team's success with other teams and use our organizational survey to build an environment where everyone can find their work rewarding.
