ServiceNow: Comprehensive development support

As a ServiceNow
Consulting & Implementation partner,
we work with a wide range of clients.
Going forward,
we are working on a project
to bring our own extension apps to the world.

ServiceNow Premier Partner (Consulting & Implementation)

We work
as a ServiceNow Premier Partner

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Our approach to ServiceNow

We start by understanding your work and systems, then move things forward.

ServiceNow is a platform that connects work across departments on shared systems. That is why adopting it or expanding its use takes more than knowing its functions. It takes understanding the background of your work, the role of each department, and how your existing systems fit together. We understand your current environment and circumstances first, then think with you and move things forward, from a first implementation to the next stage of use.

Business background
We check how your current setup came about and the practical realities of running it.
Roles of each department
We sort out who is responsible for what, and where decisions are made.
Connections with existing systems
We take into account the roles of ERP and other systems, and how information is held.

Our scope

From a first implementation to the next stage of use.

You can ask us for only the part you need. We can also take on everything in one engagement, from selecting products and licenses to requirements definition, implementation, testing, go live, and ongoing operation and maintenance.

What we can take on in one engagement

License sales
Proposals based on your RFP
Requirements definition
Design
Implementation
Testing
Go live
Operation and maintenance

A studio where documents and plans are layered to work out how to make things happen

New implementation

Proposals based on your RFP, and designing how to make it work

We organize the work and requirements you want to support, and think through how to combine standard functions, additional development, and integration with other systems. We also propose the product and license structure, with operation after launch in mind.

What we do

Proposals for new implementation based on your RFP
Organizing work and requirements, and designing how to make it work
Selecting products and licenses, and license sales

A world map with several sites connected to each other

Expanding use

Improving your current environment and extending it to more departments and sites

After meeting each department's requests over the years, apps and integrations multiply and the impact of changes becomes hard to judge. We check how your current setup came about and set out the order of improvement and rollout. We can also start from an environment another company implemented.

What we do

Usage review of your current environment, and an improvement plan
Sorting out customizations, data, permissions, and integrations
Rollout to other departments, sites, and group companies

Where to expand next, for example

Internal IT inquiries and requests
HR procedures
IT assets and vulnerability management
System operations and monitoring
Customer inquiries
Business app development

A lens magnifying a passage in a document

Using internal knowledge

Putting internal knowledge to work with EmployeeWorks

We connect information spread across your company, such as ServiceNow knowledge and SharePoint, so that the right people can use it at the right moment. People can trace not only the answer but also its background, and move on to decisions and procedures.

What we do

Sorting out where it will be used, and which information and systems to connect
Checking who can see what, and how information is managed
Evaluating and improving search and answers, and supporting use after launch

A workspace with screens showing AI and the status of operations

Using AI

Putting AI agents to work in your business, and improving them

Gathering information, checking conditions, moving on to the next step. We look at the whole flow of work and design what AI handles and where people make the decisions. We check how things are going while it runs, and keep improving in operation.

What we do

Sorting out the target work and designing what AI will handle
Connecting data, workflows, and other systems
Testing under real business conditions, and improving while it runs

Support for internal and joint development

So that your team can keep developing and improving, we combine lectures, reviews of what you build, and joint development. We also attend your meetings with resellers and with ServiceNow. We take this on from three months, for example 0.2 person months a month for three months.

Our own products that complement ServiceNow

For areas where ServiceNow is not strong, or requirements that become costly with more licenses, such as PDF output and order management, we use solutions we built ourselves. We propose improvements starting from a review of your whole system, including ERP (GRANDIT) and AWS.

We give you an estimate of duration and cost after checking the scope and your team setup.

Our process

From understanding your work to systems you use every day.

The same team sees it through, from requirements definition to implementation, testing, go live, and ongoing operation and maintenance.

The same service used on several devices

Checking where you are and why
We hear about the functions, settings, business flows, roles of each department, and connected systems you have now, and sort out issues and assumptions.
Deciding requirements and how to make it work
We separate what standard functions can cover from what needs building, and set requirements and priorities while checking screens with you.
Implementation and testing
Along with implementation, we test repeatedly under real business conditions so that the people who use it can work without hesitation.
Go live and adoption
We support migration and launch, and prepare procedures and help desk responses so that it keeps being used on the front line.
Operation, maintenance, and the next stage
Based on feedback and how operations go, we keep improving and preparing for version upgrades, and think about the next stage of use with you.

Case studies

Work we have done with our clients

Major information and communications company (power industry group)

Making work visible and standardized through a ServiceNow usage assessment to strengthen operations

Challenge: Complex approval flows and management split by department
What we did: Usage assessment, standardized operational design, and unified management
Results: Faster, more accurate requests and a structure for ongoing improvement

Read the case study

Major information and communications company (trading company group)

Accelerating internal use of ServiceNow by building development skills through support for internal development and helping operations take hold

Challenge: ServiceNow used only in some departments
What we did: Development lectures, a PoC environment, and support for requirements definition
Results: Wider use across the company and a foundation for internal development

Read the case study

Major heavy industry manufacturer

Automating and visualizing vulnerability management to move away from reliance on individuals

Challenge: Vulnerability response left to individuals, with no overall view
What we did: Vulnerability Response built, with automatic prioritization and assignment
Results: A companywide view of vulnerabilities, handled in order of priority

Read the case study

All ServiceNow case studies

Why SYSLABO

Why clients choose SYSLABO

We use it in our own work and keep verifying it.

SYSLABO has adopted ServiceNow itself, and develops its internal business systems in house. Using EmployeeWorks for knowledge and testing Build Agent and AI Agent are part of that practice.

We bring what we have learned as both developers and users into our proposals. Taking into account how your work and organization differ from ours, we think concretely about what to adopt, what to verify, and how to expand its use.

We design how to make it work, including your business and the systems around it.

Expanding the use of ServiceNow requires understanding the roles your existing systems play, how information is held, and how responsibilities are shared between departments. We check how your current setup came about and the realities of running it, and sort out what needs to change.

Drawing on our development experience in business systems, ERP, cloud, and AI, we consider a structure that includes ServiceNow and the systems around it. With everything from product and license selection to implementation and operation in view, we propose a way to make it work that builds on the systems you have developed.

We build your team's ability to keep improving, together with you.

While working on real tasks together, we share the reasons behind designs and the basis for decisions. Through lectures, reviews of deliverables, and joint development, we create a way of working that leaves knowledge and experience your team can use in the next development and operation.

We make clear which parts your team handles and where SYSLABO provides expertise, and we also support coordination among business departments, IT, and other partners involved. While moving the current project forward, we build a team that can take on the next improvement.

Frequently asked questions

Q1Can we buy only the licenses?

Yes, you can come to us for licenses alone. We propose ServiceNow products and sell licenses. We hear about the work, the people who will use it, and how you plan to expand, and propose the products and license structure you need. If you later need help with development or operations, the same team takes it on.

Q2Can you work on an environment another company implemented?

Yes. We can start from an environment another company implemented, or from settings made by someone who has since moved on. We first check the functions, settings, and business flows you use today, then propose an improvement plan and the order to work in.

Q3What is the minimum period for support for internal and joint development?

We take it on from three months. One example is 0.2 person months a month for three months, aiming to have your team developing within that time. We decide how often to meet and how long to continue together with you, based on your team's situation.

Q4Can we talk to you before we have an RFP?

Yes. We can start with organizing the work you want to support and your requirements. We also make proposals for new implementation based on your RFP.

Our services

ServiceNow

As an official ServiceNow partner, we have worked with ServiceNow on a wide range of proposals.
In addition to business consulting, our strength is the extensive development experience we have built ourselves.
Although we are a company of about 100 people, our work in areas such as AI use and digitizing application processes has been highly regarded as one of the leading examples in Japan.

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AWS

We are an AWS Advanced Tier partner, a level held by the top 6% of partners in Japan, and we have extensive experience built over more than 30 years as a system development vendor.
Drawing on the expertise and experience we have built, we provide AWS solutions across many areas, including applications.

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GRANDIT

As an official GRANDIT partner, we provide reliable services based on our many implementations and technical expertise in the trading, wholesale, and distribution industries.
From upstream work such as requirements definition and design, through system implementation and development, to operation and maintenance, we provide consistent support for improving and optimizing our clients' business processes.

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AI Strategic Partnership

SYSLABO is an AI partner that works with your team from research to development and improvement, based on a clear understanding of your business.
We support joint development of generative AI and AI agents, organizing the internal documents and data that AI refers to, AI built for your workflows, and organizing the necessary costs and expected effects.

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