Event details
| Event | ServiceNow World Forum Tokyo 2026 |
|---|---|
| Date and time | Tuesday, October 27, 2026 to Wednesday, October 28, 2026 |
| Venue | Grand Prince Hotel Shin Takanawa Takanawa, Minato City, Tokyo |
| Organizer | ServiceNow Japan G.K. |
| SYSLABO's role | Exhibitor, Speaker, Sponsor |
SYSLABO exhibited as a Platinum Sponsor at ServiceNow World Forum Tokyo 2026, held at the Grand Prince Hotel Shin Takanawa on October 27 and 28, 2026.
During the event, we gave three sessions together with our group company NowTech. Under the themes of AI powered development, bringing internal knowledge together with EmployeeWorks, and maintenance and operation by in house teams, we shared what we have learned from our own practice and from supporting our customers.
We sincerely thank everyone who visited our booth and attended our sessions.
Three sessions on our own practice and our support for customers
Using Build Agent and AI Agent, aiming to cut cost by 50% and time by 70%
Speaker: SYSLABO
General Manager for ServiceNow, Corporate Planning Department 山田 真也
On October 27, we spoke in the Customer Spotlight and introduced our work on ServiceNow development using Build Agent and AI Agent.
Aiming to shorten development cost and time, we shared the knowledge and lessons we gained by testing these tools in our own company. As both a partner that provides ServiceNow and a user of it ourselves, we explained how we put AI to work in actual development.
Toward maintenance and operation by your own in house team
Speaker: NowTech
Sales Manager 寺田 永莉子
Also Supervisor for ServiceNow, Corporate Planning Department, SYSLABO
On October 28, NowTech introduced its support for building ServiceNow skills in house, with examples.
The goal is for your own team to run the system you introduced and keep improving it as your work changes. We explained how NowTech supports customers' in house teams to make that possible.
No more searching: an AI integrated portal with EmployeeWorks, our experience as the first company in Japan to introduce it
Speaker: SYSLABO
General Manager for ServiceNow, Corporate Planning Department 山田 真也
Also on October 28, we shared our experience of actually introducing EmployeeWorks.
As the number of systems and AI tools used in a company grows, people face the burden of working out where the information they need is, and which entry point to use.
In this session, we introduced how we connected access to scattered knowledge and AI tools without replacing existing systems or migrating data. We spoke from the position of an actual user, including how we felt our way forward as the first company in Japan to introduce it.
Turning what we learn in practice into our customers' next steps
What the three sessions have in common is a focus on how to use new technology in real work and turn it into systems that people can keep using.
SYSLABO and NowTech will keep introducing and testing new technology ourselves, work closely with our customers' business and their development and operation teams, and apply what we learn in practice to our support.
Whether it is introducing ServiceNow, using AI, additional development, improving operations, or building skills in house, we will work with you on your next step, based on where you are now and where you want to go.
