What this article covers
- What our internal RAG system AskNow is meant to support
- How we improve it by reviewing answers and source data while using it
- How we apply this experience to supporting clients with generative AI and RAG
SYSLABO is using and improving AskNow, a RAG system that answers questions by referring to internal information.
Even when internal documents exist, it can take time to find the information you need, or it can be hard to know which content to refer to. AskNow is our effort to support this everyday information gathering.
We review the answers and tidy up the data it refers to while actually using it. To check whether an answer is useful, we look at whether the information is correct and up to date, and also at what the person asking really wants to know.
We believe the experience of improving it while using it ourselves gives us valuable insight when we support our clients with generative AI and RAG.
