The SYSLABO ServiceNow case study is now featured in English on the ServiceNow global website, in addition to the official Japanese website.
The article introduces how we use App Engine and generative AI so that the people who do the work can take part in building applications themselves. It makes our practice in Japan available to companies overseas and to anyone interested in using ServiceNow.
We support our clients’ system development, and we are also a ServiceNow user in our own business. In rebuilding our internal systems, we worked through every step ourselves, from organizing our operations to development and rollout to the members who use the systems.
What we value most is connecting business knowledge with technical knowledge. Members who know the work define the purpose and the features they need, then use generative AI and low code development to build them. By talking while checking something that actually works, we turn ideas for improvement into concrete requirements and development.
The global article also covers how business users take part in development, how generative AI speeds up prototyping, and how we support our members’ learning.
Using the system every day ourselves helps us notice issues that were not visible at launch and improvements that only become clear in operation. That experience is the foundation we use to understand each client’s situation and to plan a realistic approach together.
We hope that sharing this case in English helps our approach reach beyond borders and serves as a reference for bringing business and development closer together. Clients and partners overseas can also use it to learn about our work.
SYSLABO will keep trying things, learning, and improving ourselves, and will put that knowledge into supporting our clients’ business improvement and in house development.
