The SYSLABO ServiceNow case study is featured on the official ServiceNow website in Japan.
The article covers how we rebuilt our internal business systems with App Engine and Now Assist for Creator, from the background and development team to the use of generative AI and the training of our members.
We started this work because our long used internal systems were aging, and systems built one by one depended on specific people. Data for sales activities and sales management was also kept separately, which made it hard to use information across our operations.
We chose App Engine as a platform that connects business applications and approval flows and can keep improving over time. Along with low code and no code development, it can be customized when needed, which lets us rebuild the systems to fit our own work.
Sales members who know the daily work lead the development. The people who use the system decide what they need and work with engineers to turn it into something that works in practice.
We also used Now Assist for Creator, the generative AI assistant, to build application mockups. The case study reports results such as cutting mockup creation time in half and faster development and skill building.
What matters to us is being able to turn everyday frustrations and ideas into real improvements. By building, using, and reviewing our own systems, we understand not only product features but also the challenges that come up during implementation and adoption.
SYSLABO will put what we learn from this practice into supporting our clients’ business improvement, ServiceNow implementation and development, and in house development.
