What this article covers
- What a ServiceNow development partner is
- How development partners differ from other development companies
- The certifications development partners need
SYSLABO is registered as a ServiceNow C&I Partner (Consulting & Implementation). In short, we are a partner that supports our clients' development.
In this article, we explain how a development partner differs from other kinds of partners and from companies that are not partners.
What is a development partner?
As mentioned above, a development partner is called a C&I Partner.
Registered partners can receive support from ServiceNow when helping clients and can access information available only to partners.
Partners with a strong track record may also be introduced to projects by ServiceNow, which makes it easier to build further experience.
Other partner programs include partners with the right to resell ServiceNow and application development partners. Resale partners in particular often also act as development partners.
Many resale partners are large companies, so for practical development techniques and knowledge, it is also recommended to rely on development partners, who make up much of the people on a project.
How do development partners differ from other development companies?
As mentioned above, the advantages of a development partner are support from ServiceNow and early access to information.
ServiceNow is upgraded every six months, and we often hear that a feature from the previous release has been merged into another.
Information on many new features is published, but it is often abstract, so developers want to try the demos ahead of time. ServiceNow partners can do this smoothly.
To become a development partner, a company must meet several criteria. One of them is ServiceNow certification.
Do development partners need certifications?
Certifications can be earned by taking courses run by ServiceNow or studying on the Now Learning website and then passing an exam.
The exams are quite difficult, and an update exam must be taken every six months, so development partners need to keep working with ServiceNow, including the latest information.
Certifications are divided by ServiceNow feature area, so by checking a company's certifications, you can see which ServiceNow areas it is strong in.
At SYSLABO, we have members holding ITSM related certifications and VR certifications (as of May 2024).
Summary
When introducing ServiceNow, it is recommended to rely on a company with a certain track record.
However, costs tend to be high, and support after introduction is sometimes not good enough, so it is also recommended to have a development team on your own side. Citizen development and the use of AI are also being promoted.
In that case, a ServiceNow development partner may be able to offer a good solution.
We will continue to work as a development partner and also aim to acquire resale rights.
If you need support with introduction, maintenance, or operations, please feel free to contact us.
