What this article covers
- AI Control Tower as presented at ServiceNow World Forum Sydney 2026 (July 30, 2026)
- What an organization should keep track of as each department adopts AI
On July 30, 2026, SYSLABO attended ServiceNow World Forum Sydney 2026 at ICC Sydney in Australia.
The event presented AI Control Tower and other technologies and initiatives that support the use of AI in companies. AI Control Tower gives an organization visibility into its AI and AI agents, and helps it manage risk, check how they are running, and understand their effect on the business.
As each department adopts AI, it becomes important for the whole organization to know which tools are used in which work, who manages them, and what results they are actually producing. Organizations need to make clear where AI can be used with confidence, and decide on the next step while checking its effect. The management structure for this also needs to be considered together with the use of AI itself.
Attending the event gave us a chance to learn about new ServiceNow capabilities and to think about how their use can be expanded within companies.
