What this article covers
- What we learned at ServiceNow Knowledge 2025 in Las Vegas
- How to build AI into the flow of work so that people and AI work together
SYSLABO attended ServiceNow Knowledge 2025 in Las Vegas, United States. Through the Japan Welcome Reception on May 5 and the program from May 6 to 8, we learned about technology trends and how companies use ServiceNow.
At the event, we learned how ServiceNow is used in real work through customer sessions, conversations at exhibition booths, and exchanges with other attendees.
There was a strong focus on AI, including ideas for building AI into the flow of work so that people and AI can work together. Integration with external systems and services was another key theme for expanding use.
How to build AI into work will keep changing. We will use what we learned both in proposals that fit our clients’ work and in testing and practice within our own company.
