This case at a glance
| Client | Apparel retailer |
|---|---|
| Challenge | Uneven stock allocation between stores, causing stockouts and excess inventory |
| What we did | New GRANDIT (web ERP) implementation, plus delivery reservations for stores |
| Products | GRANDIT |
| Results | The right items reach the right stores, with fewer stockouts and less excess inventory |
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About the client
• Industry: Apparel retailer
• Company overview: Founded more than 70 years ago, the client plans, produces, and sells apparel and textiles. -
Challenges
• Inefficient allocation of stock between stores
Stores asked about other stores' surplus stock, but management on the warehouse side was complicated, so stores that contacted the warehouse directly tended to be given priority.
• Lost sales opportunities
Because stock and sales information was shared late between stores, stockouts led to lost sales, and excess inventory increased costs and management work. The client wanted to solve this. -
Solution
• Making inventory management and delivery more efficient with a reservation function
We solved these challenges by adding a reservation function for redistribution to the GRANDIT inventory management system.
1. Each store reserves delivery of the items it wants in advance, making collection and allocation more efficient.
2. The flow of goods is visible, making inventory management in the warehouse more accurate. -
Results
• More accurate sales plans and higher customer satisfaction
With accurate delivery, stores reliably receive the items they need, and their sales plans have become more accurate. This allows planned purchasing and inventory management, and fewer stockouts and less excess inventory have also improved customer satisfaction.
• Fewer lost sales opportunities
Preventing stockouts and excess inventory while securing sales opportunities has improved sales and profit margins. Customers can get the items they want when they want them, which improves the shopping experience, strengthens repeat purchases and long term loyalty, and stabilizes store operations.
• Smoother redistribution work overall
With less lag in approvals and settlement, delivery instructions and stock adjustments reach each store faster, reducing workload and human error. The client has told us that staff can now focus on higher value work such as sales strategy and customer service.
