What this article covers
- How to sign a ServiceNow contract
- That the available features depend on the areas you contract for
- Two common contract types for usage fees (as of February 2024)
ServiceNow is often said to be expensive, but there are various types of contracts.
SYSLABO itself has contracts for App Engine Studio and Now Assist for Creator and uses them in our work.
When we introduced it, we searched the web to get a sense of the cost, but found no accurate information. It seems a clear price cannot be published, because it depends on the type of contract, exchange rates, and the number of employees.
So in this article, we briefly explain how pricing is calculated, with examples of license types (as of February 2024).
In this article, you will
- get information on contract types and pricing
- learn about the features
How do you sign a ServiceNow contract?
In Japan, you sign a ServiceNow contract through ServiceNow Japan or a partner.
If you talk directly with ServiceNow Japan, you can hear about the latest updates early. On the other hand, a partner may find it easier to share actual implementation cases and know how.
Because introduction and launch work is hard to do on your own, most companies ask a development partner at first.
Please contact us first to discuss which area to start with and how much budget to expect.
What types of contracts are there?
ServiceNow runs on an environment called the Now Platform. Basically, the features you can use and the features added on the Now Platform depend on which area you contract for.
SYSLABO contracted for App Engine Studio, so we can publish and develop with the App Engine related features on the Now Platform.
We also contracted for Now Assist for Creator, which added features that give AI support for some development work. We will explain the available features in another article.
How much does it cost?
Roughly speaking, there are two common types of contracts.
1. Used by some people
ServiceNow actually offers contracts where user accounts for things like submitting requests are free. In that case, the paid accounts are:
- administrators and developers
- approvers
However, the price per paid account is relatively high.
2. Used by everyone
This is a very simple, company wide contract. You pay per user who logs in, but depending on the area you contract for, the price is much lower: the cost of one administrator license under contract type 1 can cover six or more users under contract type 2.
Summary
In this article, we talked a little about pricing.
The real value of Service Catalog lies in integration with surrounding systems and in extending features.
Unifying master data makes work, modifications, and the introduction of new systems easier, and easy integration makes operations more efficient. Together, these bring great cost benefits.
Please come and talk with us about how ServiceNow could be introduced in your company.
SYSLABO will continue to share information on new releases. If you would like to know more, please feel free to contact us.
