We spoke at ServiceNow Creator Day 2024

SYSLABO spoke at ServiceNow Creator Day 2024, held online on Thursday, June 27, 2024.

This webinar, themed "Unlocking Japan's DX potential with AI × digital workflows," introduced initiatives by companies and the latest ServiceNow technology.

From SYSLABO, 佐藤 悠一郎, General Manager of the Sales Division and PM of our in house ServiceNow project, gave a talk titled "App Engine × AI: How to involve user departments, from our own experience." He shared, from a user's point of view, what we learned while introducing ServiceNow in our own company.

Sharing our real experience as a company that uses ServiceNow itself

At SYSLABO, we use App Engine Studio and Now Assist (generative AI) to build a general purpose workflow, sales forecasts, and sales management.

To build a system that fits the work and that people actually use, moving development forward is not enough. We also need to share the goals and issues with the departments that will use it.

In this talk, based on that experience, we explained how to move the work forward while involving user departments, and what we learned through the project. It was a chance to share what we noticed not only as a company that supports introductions, but also as a user ourselves.

SYSLABO will continue to apply what we learn from our own practice to our proposals and to our development and operation support for customers.

* Affiliations, titles, and the details of our work are as of the time of the talk.