SUPPORT AREA 06

Improve the accuracy of AI answers

Errors and inconsistent answers can leave review and correction work unchanged. SYSLABO evaluates real questions against their source information and checks whether answers fit the case and relevant time period. We investigate why errors and inconsistencies occur and compare results on the same basis after document or model changes, so you can decide whether the AI can be used in your work.

YOUR CHALLENGE

Does this sound familiar?

WHAT WE DO

What we work on with you.

01

Define what makes an answer usable

Evaluation criteria
  1. 01Actual questionsInclude the relevant case and date
  2. 02Expected resultsAnswers and processing results
  3. 03Assessment criteriaCorrectness, sources and handling uncertainty

We prepare real questions and expected answers or processing results. Evaluation covers correctness, evidence, the relevant case and time period, and how AI should respond when information is insufficient.

02

Investigate errors and correction needs

Trace answer errors
  1. 01Corrected answersReview the corrections people made
  2. 02Sources and conditionsReferenced information and applied conditions
  3. 03Areas to improveReview data and technology

We analyze answers that staff corrected and examine their supporting information and the conditions under which it was used. We identify where improvements are needed, such as reviewing documents and data or reviewing the AI environment.

03

Compare changes using the same questions

Same test cases
  • Before changesAnswers, sources and applicability
  • After changesAnswers, sources and applicability

Compare using the same questions and data.

We compare results using representative questions and data after document or model changes. We document improvements and remaining issues so your team can decide whether to use the revised system.

04

Share evaluation methods with your team

Share evaluation methods
  1. 01Evaluation materialsQuestions, data and expected results
  2. 02Share the methodEvaluation steps and decision criteria
  3. 03Team reviewReview the effort to check and correct

We share the questions, data, expected results and methods used in evaluation. Combined with joint development and reviews of documents and data, we look for ways to reduce the effort of checking and correcting answers.

WHAT WE CLARIFY TOGETHER

Gather what you need to decide whether answers are ready for use.

  • Answer criteria and how to handle missing information
  • Error causes and changes to data or functions
  • Results before and after changes, and conditions for use
Discuss the accuracy of AI answers
LET’S MOVE FORWARD

Discuss the accuracy of AI answers

Tell us about the questions that did not get the answers you expected, the answers given and the parts your staff corrected. We set the evaluation criteria and the order for investigating causes, and move forward with the data or feature improvements needed.

Tell us what you know so far.

  1. 01Your current challenges or what you want to achieve
  2. 02The work you want to use AI for, or the service you want to offer
  3. 03Your budget, team and target timing
Talk to us about AI

You can contact us before your questions or documents are fully organized.

Opens the SYSLABO contact form