SUPPORT AREA 03

Develop AI around your business workflows

You want AI that uses internal knowledge to also support decisions and deliverables for each case. SYSLABO reviews the workflow from start to finish and defines decision criteria, how exceptions are handled and the roles people play. We develop functions that reference documents and records to carry out the required processing, and check with actual cases whether it works, including the effort needed for review and correction.

YOUR CHALLENGE

Does this sound familiar?

WHAT WE DO

What we work on with you.

01

Map the workflow through to completion

Map one workflow
  1. 01Request and inputWho requests what
  2. 02Check informationMaterial needed for decisions
  3. 03Decide and produceWhat makes the output complete
  4. 04Hand overWhat the next person needs

We trace requests, information checks, decisions, deliverables and handoffs. We define who uses the system, what they provide and what makes a case complete.

02

Turn decision criteria into specifications

Define decision rules
  • Applicable conditionsPolicies, terms and past decisions
  • Human review triggersMissing, conflicting or out of scope information

We review policies, business terms and past decisions to define the conditions that apply to each case. We also specify when missing information, conflicting terms or cases out of scope require human judgment.

03

Combine AI with business rules

AI and rules
  1. 01AI extractionExtract fields from documents
  2. 02Apply rulesCalculations and condition checks
  3. 03Create outputsSources, comparisons and draft requests

We combine AI extraction with calculations and checks based on rules, to fit the workflow. Points to check and their evidence, comparison tables and draft applications are output in a form the next step can use.

04

Evaluate the whole workflow

Evaluate the workflow
  1. 01AI outputTest ordinary and exceptional cases
  2. 02Human reviewCheck sources and omissions
  3. 03Correction and handoverWork through to the next person
  4. 04Evaluate overallCorrection time and conditions for use

We assess omissions, evidence, outputs and handoffs using routine and exceptional cases. Including review and correction time, we determine where the system is usable and when specialist review is needed.

05

Improve rules and features during use

Improve from use
  1. 01Use in practiceRecord exceptions and incidents
  2. 02Review correctionsInclude staff corrections in evaluation
  3. 03Update rulesReflect policy and commercial changes
  4. 04Check againReview functions and operations

Next iteration

We assign responsibility for exceptions, incidents, data updates and enhancements. Real exceptions and staff corrections feed into evaluation, with revisions as policies and business terms change.

WHAT WE CLARIFY TOGETHER

Decide the scope for practical use and the conditions for completion.

  • Work for AI and decisions for people
  • Outputs for the next step and conditions for use
  • Functions to build first and exceptions to address
Discuss developing AI for your work
LET’S MOVE FORWARD

Discuss developing AI for your work

Tell us which tasks you want AI to support and which cases are difficult to judge. We will define an initial development scope and evaluation criteria around your current AI and business systems.

Tell us what you know so far.

  1. 01Your current challenges or what you want to achieve
  2. 02The work you want to use AI for, or the service you want to offer
  3. 03Your budget, team and target timing
Talk to us about AI

You can contact us before your questions or documents are fully organized.

Opens the SYSLABO contact form